BlueOcean
MARCH 24, 2022
When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? Modified Recruitment Strategy. Emerging Technologies.
24-7 InTouch
MAY 1, 2020
In contact centers, attrition rates among frontline agents are double, sometimes triple, that of other industries. Companies are often looking for innovative ways to tap into their agents’ drivers and deliver them in an effortless and seamless way. FLEXIBLE SCHEDULING. CULTURE CONNECTION THROUGH VIRTUAL COMMUNITIES .
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BlueOcean
AUGUST 9, 2021
The most recent publication from Ryan Strategic Advisory surveyed contact center leaders about the state of the industry. Simply request pricing for our outsourced customer care solution. So, with few exceptions, cloud technology will continue to shape the industry over the next year. Contact Center Data Analytics.
Skybridge
APRIL 29, 2020
Case in point: if your pre-pandemic customer care contact center was already fully transitioned to a remote workforce, comprised of high performing, at-home agents, you were in the lucky minority. Maybe you’ve been appealing to your customers’ understanding, “as we all go through this together.” Skybridge Americas.
Skybridge
APRIL 29, 2020
Case in point: if your pre-pandemic customer care contact center was already fully transitioned to a remote workforce, comprised of high performing, at-home agents, you were in the lucky minority. Maybe you’ve been appealing to your customers’ understanding, “as we all go through this together.” Skybridge Americas.
COPC
OCTOBER 22, 2021
The original Standard was created in 1996 by a group of global industry leaders. Customer Operations, Release 7.0. Transcom is a global customer experience specialist providing CX advisory, customer care, sales, technical support and collections services through their extensive network of contact centers and work-at-home agents.
Skybridge
JULY 21, 2020
Indeed, entire industries benefit from the quantum advances brought on by unexpected disruptors. In his article for SmarterCX, Stephen Fioretti takes a look at the long term effects – and benefits – that COVID-19 is already having on customer experience. I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents.
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