At home agents Customer Care Industry Technical Support 
COPC
OCTOBER 22, 2021
The original Standard was created in 1996 by a group of global industry leaders. Customer Operations, Release 7.0. Transcom is a global customer experience specialist providing CX advisory, customer care, sales, technical support and collections services through their extensive network of contact centers and work-at-home agents.
Callminer
OCTOBER 22, 2019
Outbound is ideal for businesses that need assistance reaching customers. Inbound services provide customer assistance and technical support for programs and software. It can also be used to hold agents accountable for their performance and flag agents that might require additional training or correction.
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