Spearline
MAY 21, 2019
Why latency matters for business VoIP calls? Latency is a well-known cause of poor quality VoIP calls. As VoIP calls are real-time, even the slightest delay is noticeable. Gregg Communication Systems notes that “while VoIP has several different elements that are important, one of the most overlooked is network latency.
NobelBiz
NOVEMBER 20, 2023
Leveraging the power of the cloud, this VoIP service allows you to take calls seamlessly from any location across the globe, making it an ideal 100% work-from-home solution. If you want to learn more about training and benchmarking in contact centers, join Christian in this podcast episode featuring Bruce Belfiore.
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Playvox
OCTOBER 6, 2022
Matt , a chat agent for a VoIP phone service company, does a good job of this. He’s chatting with John, a customer who’s switching his business from landline to VoIP service. Related Article: 8 Benchmarks To Improve Your Live Chat Metrics. Related Article: 31 Empathy Statements to Improve Your Customer Service Today.
JustCall
AUGUST 23, 2022
In this article, we will walk you through hosted PBX systems and everything you need to know about it. . Voice over Internet Protocol or VoIP lets the employees use an application to immediately forward their calls to any device or phone number. With hosted PBX VoIP, you can attend calls from anywhere and on any device.
JustCall
NOVEMBER 25, 2022
In this article, we dive deep into hosted PBX vs. on-premise PBX to thoroughly understand their workings and value proposition. On the other hand, an on-premise solution requires robust broadband connectivity, power backups, VoIP gateways, and other expensive hardware before getting started. Physical Hardware Requirements.
Spearline
JANUARY 22, 2019
The clock is counting down on the use of legacy global telephony infrastructure and according to research , 60% of businesses have switched to VoIP, or are planning to do so. Many people, like myself, have been using VoIP for years without realizing - take Skype & Webex as an example. 17% experienced SIP server failures.
Spearline
MARCH 30, 2021
With PESQ, audio quality on phone calls - mobile or fixed-line network; toll and toll-free services, VoIP or PSTN - can be assessed to an agreed international standard. PESQ returns a score from -0.5 with higher scores indicating better quality. There's no ambiguity, so you know exactly how your phone services are performing.
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