NobelBiz

OCTOBER 4, 2022

Internet-based communications such as VoIP, SIP, IPBX ISDN, PSTN, and PRI are more widespread than ever in modern digital communication and the contact center business in particular. This article examines the contrast between VoIP and SIP Trunk, as well as the roles and benefits of SIP Trunk for call centers.

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Spearline

AUGUST 5, 2020

To most organizations, Voice Over Internet Protocol or VoIP mobile services are a perfect option. While VoIP has many important aspects, one of the most widespread and common problems that it faces is Jitter. The simple fact that the service is provided over an internet link is part of what makes VoIP Telephony so efficient.

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NobelBiz

FEBRUARY 20, 2024

Understanding VoIP Telecom Systems Voice over Internet Protocol (VoIP) telecom systems are pivotal for modern contact centers. Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money!

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VirtualPBX

MARCH 4, 2021

The traditional business arrangement of a managed PBX or managed VoIP service is for a service provider to offer a middle ground between an on-site PBX and a cloud-based hosted phone plans. It turns out that, at VirtualPBX, we act as a managed VoIP provider some of the time and a cloud-based provider at other times.

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JustCall

DECEMBER 13, 2022

Voice over Internet Protocol (VoIP) phone systems for healthcare can provide secure, efficient, and cost-effective solutions for modern healthcare needs. VoIP stands for Voice Over Internet Protocol and is a digital telephony platform that leverages an active Internet connection to establish lines of audio communication between two users.

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aircall

NOVEMBER 17, 2021

Once your business has decided to move away from traditional phone services, the search for the best VoIP provider becomes a critical step in modernizing the way your team communicates. Fail to choose the best VOIP provider, though, and you’ll not only miss out on the benefits, but you also might have to take on new challenges.

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Spearline

MARCH 9, 2021

Since the global adoption of VoIP and video as primary communication solutions, Unified Communications (UC) has never had a more valuable asset. The 'VoIP approach' provides organizations with feature-filled telephony service at a fraction of the standard company telephony price, proving highly effective.

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VirtualPBX

NOVEMBER 26, 2019

Today’s blog will be supported by our competitors’ opinions about the best VoIP phones of 2019 and 2020. In its article this year, The 8 Best Office Phones of 2019 , which was updated as recently as Nov. The Best VoIP Phones of 2019 and 2020. We’re going to do something a little different today. Don’t only take our word for it.

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JustCall

MARCH 10, 2023

VoIP and UCaaS are the two most popular business communication solutions businesses should look at to improve their communication game. This article will compare UCaaS and VoIP to help you decide which solution will work best for your company. VoIP technology can be used to make personal and enterprise-level calls.

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NobelBiz

DECEMBER 5, 2023

With advanced VoIP features like simultaneous ringing and call queues, call forwarding enhances productivity and customer service. Call forwarding can also help businesses save money on long-distance charges, as they can use local rates or VoIP rates instead of expensive international rates.

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Jive

AUGUST 14, 2018

Over the past few years, choosing a Hosted VoIP provider often came down to features. But as predicted for 2018 , the features sets offered by Hosted VoIP providers look more and more similar. With the homogenization of feature sets, how does your IT team pick the best Hosted VoIP provider? A frictionless Hosted VoIP experience.

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Quality Contact Solutions

MARCH 21, 2024

By Angela Garfinkel, President Author note: This article is focused on Prior Express Written Consent (PEWC) and what is required by the TCPA for placing compliant outbound telemarketing calls to wireless or VoIP phone numbers.

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Nextiva

JULY 8, 2019

The post 50 Best Customer Service Articles of the Decade [2019 Update] appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. So, what’s changed in customer loyalty programs? How do you keep ramping up customer retention? What does amazing customer service mean […].

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Spearline

MAY 21, 2019

Why latency matters for business VoIP calls? Latency is a well-known cause of poor quality VoIP calls. As VoIP calls are real-time, even the slightest delay is noticeable. Gregg Communication Systems notes that “while VoIP has several different elements that are important, one of the most overlooked is network latency.

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ShepHyken

APRIL 9, 2021

This week we feature an article by Vihar Naik a writer for CallHippo , a cloud-based Intelligent virtual phone system for business & enterprise. Most modern-day VOIP Providers offer cloud-accessibility, enabling you to run your call center operations from any device. But if there’s noise around you, move to a quieter place.

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NobelBiz

NOVEMBER 20, 2023

Leveraging the power of the cloud, this VoIP service allows you to take calls seamlessly from any location across the globe, making it an ideal 100% work-from-home solution. Explore the 2023 cost savings of VoIP with our article, “ Unveiling the Cost Savings of VOIP: A Comprehensive Analysis.”

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ShepHyken

JULY 28, 2023

This week, we feature an article by Jessica Collier , VP of Growth Marketing at Assembly Software. Whether buying a new fridge for our home or an office system with VoIP phones , we want to reach a safe and informed decision. For more articles from Shep Hyken and his guest contributors, go to customerserviceblog.com.

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Spearline

AUGUST 19, 2019

This issue is a common cause of poor VoIP conversations. What is VoIP? Voice over Internet Protocol (VoIP) allows individuals to make calls over the internet. A great solution for most businesses, VoIP telephone systems allows more flexibility than ever before. A buffer is a caching system for receiving data packets.

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JustCall

FEBRUARY 13, 2023

This article will walk you through everything you need to know about Wi-Fi calling. Wi-Fi calling can also be understood by the fact that calls made over Wi-Fi use the Voice over the Internet (VoIP) protocol instead of the Voice over LTE network (VoLTE) protocol. Wi-Fi Calling: What Is It?

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Spearline

MARCH 22, 2022

In this article we explain what is packet loss, what causes packet loss and how to recognize when it occurs. In a VoIP call, it results in missing pieces of the conversation which isn’t ideal. For VoIP calls, dropping one or two minor packets won’t cause too much of an issue. What is packet loss?

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Babelforce

JUNE 24, 2021

Businesses began to turn to VoIP phone systems for their communication needs. VoIP is a cloud-based solution. This brings significant benefits, which we’ll explore later in this article. In fact, many contact centers already use VoIP. Contact centers that switch to VoIP get significant benefits. What is ISDN?

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NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. RELATED ARTICLE What is IVR? RELATED ARTICLE What Is ACD – Automatic Call Distribution System?

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aircall

AUGUST 9, 2022

If the past few years haven’t convinced your company to invest in a virtual phone system, this article will. A virtual phone system (Voice over Internet Protocol or VoIP), is a system that transmits your voice and other data over the internet. What are the differences between VoIP and PBX? What is a virtual phone system?

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JustCall

NOVEMBER 25, 2022

In this article, we dive deep into its heart, exhaustively covering all relevant features, advantages, and more. ’ In fact, the only physical infrastructure in a hosted PBX setup is the VOIP desk phones that remain integrated and compatible with the cloud infrastructure. What Is The Difference Between Hosted PBX & VOIP?

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ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Many small businesses are looking for ways to streamline communication.

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Babelforce

JUNE 23, 2022

In this article, we’ll look at six features you should look out for when choosing the best call management software for your business. Voice over Internet Protocol (VoIP) technology is what allows businesses to make and receive calls over the internet. In many cases, VoIP technology isn’t just a nice-to-have. Virtual queuing.

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Callminer

FEBRUARY 24, 2020

Abiding by the various best practices covered in this article can help in keeping your call center’s environment both welcoming and productive. The best practices in this article should serve you well in optimizing your call center’s operations. Read on for actionable tips and advice. Training for a Better Workplace.

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NobelBiz

NOVEMBER 27, 2023

Understanding Call Logs Call logging is a critical component of modern business phone systems, especially those that operate on Voice-Over-Internet-Protocol (VoIP) technology. It involves the systematic collection, recording, and organization of detailed information about incoming and outgoing calls.

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JustCall

DECEMBER 12, 2022

Voice over Internet Protocol (VoIP) is a technology that allows you to make telephone calls via the internet instead of traditional phone lines. VoIP is often cheaper than traditional phone service and can be used to call other VoIP phones. Google Voice is a VoIP service that allows you to make and receive calls and texts.

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JustCall

NOVEMBER 25, 2022

Businesses today can get started with such a system for as little as $8 per user and any VoIP-enabled phone or by just downloading an app on their cell phones. In this article, we dive deep into this flourishing segment to uncover the exciting times ahead. Is PBX The Same As VoIP? Key Benefits of Cloud PBX.

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CSM Magazine

MARCH 6, 2023

This article can help you understand why faxes are essential for customer service. Most modern businesses use voice-over-Internet protocol (VoIP) systems for faxing capabilities. With VoIP, you can make phone calls using your broadband internet connection. But how can customer service teams use it to optimize their productivity?

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Hodusoft

JUNE 22, 2022

With that in mind, this article will aim to give you some useful tips on choosing the right system for your business. Save money on business communication costs by providing features such as VoIP (Voice over IP). Here is a brief overview of the different types of systems to help you choose the best one for your business: VoIP.

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JustCall

NOVEMBER 25, 2022

In this article, we dive deep into hosted PBX vs. on-premise PBX to thoroughly understand their workings and value proposition. On the other hand, an on-premise solution requires robust broadband connectivity, power backups, VoIP gateways, and other expensive hardware before getting started. Why is SIP Used In VoIP?

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Playvox

OCTOBER 6, 2022

Matt , a chat agent for a VoIP phone service company, does a good job of this. He’s chatting with John, a customer who’s switching his business from landline to VoIP service. Related Article: 8 Benchmarks To Improve Your Live Chat Metrics. Related Article: 31 Empathy Statements to Improve Your Customer Service Today.

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JustCall

AUGUST 23, 2022

In this article, we will walk you through hosted PBX systems and everything you need to know about it. . Voice over Internet Protocol or VoIP lets the employees use an application to immediately forward their calls to any device or phone number. With hosted PBX VoIP, you can attend calls from anywhere and on any device.

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CSM Magazine

MAY 18, 2022

If you are looking to improve customer service calls and future-proof your business, you might consider VoIP. VoIP sends voice data over the internet, rather than over physical phone lines, which typically makes for higher quality phone calls, and means that they won’t be affected by the PSTN and ISDN switch off in 2025.

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JustCall

MARCH 14, 2023

In this article, we’ll cover what call screening is, how it works, its benefits, and the best practices of a phone call screening service. Automatic call screening is a VoIP feature that benefits both small and large businesses. VoIP call screening stores carrier names and phone numbers in CNAM (calling name) database.

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