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Grow your E-Commerce Business Using SMS Marketing

JustCall

Businesses need to ramp up their marketing and communication efforts to stay ahead of the competition. With most people being inseparable from their phones, bulk SMS marketing is one of the best ways to grab targets’ attention and get a response immediately. What is Bulk SMS Marketing? Why Bulk SMS?

Marketing 122
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The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

Christian Montes, Executive Vice President of Client Operations @NobelBiz The Telephone Consumer Protection Act TCPA addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes.

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The 3 C’s of Outsource vs. In-House Call Center Options

Quality Contact Solutions

Is your company located in a high cost labor market? The key benefit to our clients is that they do not need to invest as heavily in managing the outsourced telemarketing program. Has your company successfully used a third-party outsourced resource for any telemarketing or teleservices before?

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Top Live Chat Software in 2021

OctopusTech

Over 284,000 sites across the globe depend on JivoChat, making it one of the most trendy real-time chat solutions in the market. Smartsupp offers a unique feature for BPO Services that none other live chat software in the market possesses today. Instant integrations as well as APIs. More than 250 instant integrations and APIs.

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Do's & Don'ts for Selecting a Call Recorder

OrecX

Marketing manager. You need to be sure the one you choose supports all of your regulatory needs – e.g. PCI, HIPAA, Telemarketing Sales Rule, GDPR, MiFID II…. An open API will ensure interoperability with any application. Consider everyone in the organization who can benefit from call recording…. CEO/business owner.

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5 Outbound Call Center Pricing Variables

Quality Contact Solutions

However, it’s a prevalent scenario for people to jump to price first when considering outbound telemarketing. This could include real-time data transfer, API integrations, use and setup of multiple client systems, and the varying degree of security requirements needed given the program’s industry’s nature, and more.

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Questions to Ask Call Recording Vendors

OrecX

HIPAA , PCI-DSS, Telemarketing Sales Rule, TCPA, GDPR, MiFID II etc.)? Is there an open API to integrate to/from third party CRM, analytics, etc.? Quality Assurance Regulatory Compliance Dispute Resolution Agent Training Order Verification. Do I want to capture all calls or merely a sampling of calls? Business users? Technical staff?