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The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

Christian Montes, Executive Vice President of Client Operations @NobelBiz The Telephone Consumer Protection Act TCPA addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes.

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5 Outbound Call Center Pricing Variables

Quality Contact Solutions

However, it’s a prevalent scenario for people to jump to price first when considering outbound telemarketing. If a calling campaign consists of nothing more than a text script and not any data collection, a call center can program and launch in their sleep. Literally, the first question is generally “what is the cost?”

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What is an Automated Call? (And How to Handle Them Like a Pro!)

Babelforce

Some people might say that automated outbound calls are similar to the telemarketers that call at dinner time or the early hours of the morning. The computer follows a script, which tells it what to say within the call, and follows a series of programmed rules dictating how to respond to certain words, phrases, or occurrences during the call.

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JustCall vs Aircall: A Comprehensive Comparison in 2023

JustCall

Here’s a quick comparison chart for JustCall vs Aircall in terms of feature reviews by customers: JustCall: User Reviews at a Glance Boasts of 238 reviews Its primary market segment is Small-Business with 73.5% Aircall: User reviews at a glance Boasts of 578 reviews Its primary market segment is Small-Business with 59.2%

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What is Call Center Compliance?

NobelBiz

Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry. HIPAA Regulations: In the U.S.,

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Top 8 CallHippo Alternatives & Competitors in 2023

JustCall

Introduction CallHippo is one of the most popular VoIP software providers in the market. This is because there are some popular VoIP software providers in the market today which are overpriced despite an obvious dearth of features. Squaretalk Overview Squaretalk is a versatile telemarketing solution.

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The Challenges of Maintaining and Upgrading Call Center Infrastructure

NobelBiz

At NobelBiz, we’ve pioneered the most call-center-friendly voice carrier network on the market. Ultimate Coverage: The NobelBiz Voice Carrier Network is probably one of the most advanced solutions on the market, offering worldwide coverage with built-in redundant servers guaranteeing a 99.99% uptime across the board.