JustCall
APRIL 9, 2024
Collaboration functionalities: Look for collaborative sales features like call recording , whispering, and internal conferencing. For example, with JustCall, you can leverage a powerful suite of dialing features designed to maximize sales opportunities. Custom integrations and workflow automation with public API.
aircall
OCTOBER 20, 2021
It’s a well-known but rare state of mind called “flow”, first identified in the 1960s by psychologist Mihaly Csikszentmihalyi. One of flow’s biggest enemies is hopping between different types of tasks. You can use its open API to create custom workflows, synchronizing agent availability with your Google Calendar, for example.
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Hodusoft
JANUARY 11, 2022
This metric is particularly important when outbound contact centers are also concerned with sales and conversions and not just customer service. An auto-dialer automates this process by making multiple calls simultaneously and bypassing busy or disconnected numbers to available agents. This is great for small sales contact centers.
VirtualPBX
NOVEMBER 3, 2020
Automated Team Management With Webhooks and API. Your Sales team, for example, would have access to the Slack channel that notifies them of inbound messages that need to be addressed. Multiple Auto Attendants gives your business the opportunity to establish more than one inbound call flow. Send Your First SMS Message.
TechSee
JANUARY 24, 2019
Use Cases: Shopping Concierge: Video chat support allows agents to connect with online customers in real time, offering them advice and recommendations that directly increase sales. Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow.
Babelforce
MARCH 16, 2023
Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). babelforce’s no-code call flow builder empowers CX Makers to build, test and update agent workflows and customer journeys.
JustCall
APRIL 18, 2023
Call centers are the face of any organization. Customer-facing domains, like sales and customer support, are especially reliant on the telephony system for day-to-day operations. So, how do you cut through the noise, maintain high sales performance and achieve the desired scalability? million mark?
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