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Data Integration Tools & The VirtualPBX API

VirtualPBX

You collaborate through video streaming; share multi-user, online documents like spreadsheets; and store files in cloud servers. The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call.

APIs 98
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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

The voice authentication call flow implemented in Talkdesk interacts with Amazon Lex as follows: When a phone call is initiated, a customer lookup is performed using the incoming caller’s phone number. For more information, visit the Talkdesk Voice Biometric documentation.

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New Product Releases for 2018

Spearline

” How about full endpoint documentation for all our products. An API (Application Programming Interface) will enhance your utilisation of our platform. We replicate call flows into your Inbound Contact Centre or Conference Hubs worldwide, every day, every hour, every minute.if

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How banks can streamline service with the latest round of PPP

Talkdesk

Forgive and forget: Forgiveness of loans up to $150,000 will require a one-page online or paper form with borrower certifications; loans of $150,000 to $2 million may have simplified documentation requirements as well, as noted previously.

Banking 126
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How to Create a Conference Call with Java

Nexmo

Every new caller is entered into the conference call. In a few lines of code, you have created an application that can create conference calls with multiple people. Check out our documentation on Nexmo Developer where you can learn more about call flow or Nexmo Call Control Objects. Conclusion.

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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. The admin configures questions and answers in the Content Designer, and the UI sends requests to Amazon API Gateway to save the questions and answers.

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Step up Customer Assistance with Live Video Support

TechSee

Billing issues: Agents can use live video interactive assistance when a shared view of a document is required to solve issues such as billing inquiries, invoice clarification, personal detail updates, coupons, returns and damaged goods. Proven track record: The provider should have experience!

Call flow 141