Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . He ended with a challenge and a promise to customer success leaders – The Results are In!

Customer centricity 54

Customer centricity Entertainment Enterprise Best practices 54

Talkdesk

FEBRUARY 21, 2018

Some customer service stories just warm your heart. Remember when Ibby the Starbucks barista learned sign language to communicate with her deaf customer? And who could forget the time when Tracey from Domino’s Pizza called the Sheriff after she hadn’t heard from her regular customer in 11 days and ultimately saved his life?

Customer Service 40

Customer Service Customer Experience Call Center 40

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences. IoT and creating awesome Customer Experiences.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Meet Our Panel of Contact Center Experts: .

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ijgolding

SEPTEMBER 29, 2015

September is the month where Customer Experience in the UK is celebrated – and celebrated in style. On Friday 25th September 2015, hundreds of passionate Professionals who excel in demonstrating the power of Customer Experience, convened in London for the UK Customer Experience Awards.

Customer Experience 104

Customer Experience Journey mapping Customer centricity Employee engagement 104

Branch Mesenger

MAY 29, 2018

Jeanne Bliss, author of "Would You Do That To Your Mother" joined us to explain how these important maternal lessons can help positively shape your customer service and empower frontline employees. Jeanne Bliss is a best-selling author and an expert on customer-centric leadership. Taylor Pipes: Excellent.

Chief Customer Officer 67

Chief Customer Officer Personalization Customer Service Call Center 67

CX Global Media

JULY 11, 2019

As Lisa Oswald, Senior Vice President, Global Customer Service with TravelZoo said, “The Contact Center Virtual Summit combines the best of two worlds – this one-of-a-kind program delivers high-caliber content and ultimate convenience. Employee engagement has always been a problem in contact centers. Playbook and Planner.

Contact Center 120

Contact Center CCNG Morale Coaching 120