Call Experts
OCTOBER 5, 2023
Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Do you need multichannel support (phone, email, chat, social media)? Consider the following questions.
Call Experts
APRIL 8, 2024
Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Do you need multichannel support (phone, email, chat, social media)? Consider the following questions.
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Netomi
NOVEMBER 14, 2022
This is where a multichannel conversational AI platform steps in, as it can proactively reach out to the customer at the exact moment of relevance to drive engagement and long-term loyalty. AI can assist with pre-sales education – driving engagement by encouraging customers to request a demo or sign up for a free trial.
Fonolo
APRIL 6, 2020
It has call recording, analytics settings and a host of other integrations. What’s also great about this app is that you can produce quotes and invoices, create email marketing newsletters and other communications, and provide multichannel customer support through its contact center and helpdesk platforms.
TechSee
APRIL 10, 2018
Driven by a need to improve the ever-evolving customer experience at scale, the customer care industry is rapidly moving to more digital, multichannel, self service first, automated service practices. Technology sales also generate additional service opportunities, upsells, longer term contracts, etc. – all direct revenue generators.
Avaya
NOVEMBER 8, 2017
Multichannel is vital for interacting within a range of industries, especially banking. But what exactly constitutes “multichannel?” Employees once known as tellers are now emerging as bank ambassadors, designed to guide customers rather than upsell. Make the Branch the Core of Your Omnichannel Experience.
JustCall
MARCH 7, 2023
This is where a multichannel contact center comes into the picture. This article will discuss multichannel contact centers and highlight the best practices for building a multichannel contact center in 2023. What is a Multichannel Contact Center? Is a Multichannel Contact Center the Same as an Omnichannel Contact Center?
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