SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Francesca Cruz, Vice President, Customer Success, IZEA.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

ChurnZero

OCTOBER 6, 2020

They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics. Like other growing Customer Success organizations, the Affise team sought to better define their strategic goals and metrics.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers.

Customer advocacy 19

Customer advocacy Upselling SaaS Accountability 19

SmartKarrot

AUGUST 7, 2020

Using key metrics and prepare reports. CS directors identify key performance indicators (KPIs) and metrics to measure team performance and the growth of the organization. Commonly-measured metrics include monthly recurring revenue (MRR), product adoption rates, customer satisfaction levels, etc.

Chief Customer Officer 18

Chief Customer Officer Upselling SaaS Metrics 18

SmartKarrot

AUGUST 7, 2020

Using key metrics and prepare reports. CS directors identify key performance indicators (KPIs) and metrics to measure team performance and the growth of the organization. Commonly-measured metrics include monthly recurring revenue (MRR), product adoption rates, customer satisfaction levels, etc.

Chief Customer Officer 10

Chief Customer Officer Upselling SaaS Metrics 10

ChurnZero

OCTOBER 12, 2021

Advocacy Hero – An innovative way your team has cultivated customer advocates to drive growth for your company. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence. Onboarding Hero – Definitive Healthcare.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

ChurnZero

OCTOBER 12, 2021

Like many SaaS products, the multitude of features and use cases that Sibme powers can be overwhelming to a new user. These segments allowed the team to enroll customers in different series of Journeys and Plays throughout the year and track their level of engagement with training materials, as well as track the related engagement metrics.

Healthcare 52

Healthcare Accountability Metrics Surveys 52