Analytics CRM Customer Experience Healthcare Industry Education 
HGS
MAY 22, 2018
3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies.
NobelBiz
APRIL 9, 2024
call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,
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TeleDirect
FEBRUARY 14, 2024
At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Read our guide to cloud-based customer service to learn more about it. During this time, your agents will use a unified interface, providing a clear and efficient communication tool for your customers and your team.
CSM Magazine
JUNE 12, 2023
Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences. Integration with CRM solutions plays a crucial role in collecting and managing customer data to identify potential risks.
Global Response
DECEMBER 5, 2022
Achieving excellence in business-to-business (B2B) customer service (CS) requires expertise across numerous fronts. While CS is only part of the larger customer experience (CX) system, it requires understanding the human nuance of your customers’ interactions and communication—their unique challenges and pain points.
Dialer 360
JULY 7, 2023
This list can be generated from a CRM system, lead database, or manually created. Call Analytics and Metrics Provide valuable call analytics and metrics that enable businesses to track and measure performance with this dialer. It simultaneously dials multiple phone numbers from the uploaded contact list.
JustCall
FEBRUARY 28, 2024
And when you think about the range of features the latter offers at $49 per user per month — all 3 dialers, bulk SMS campaigns and workflows, live call monitoring , advanced analytics and reporting, API and webhooks, live call monitoring, and so much more, it is simply astounding. What is the Mojo Dialer? The cherry on top?
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