Analytics Big data Interactive Voice Response Self service 
The Northridge Group
MARCH 28, 2022
In our previous post , we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers. A Success Story.
TechSee
OCTOBER 31, 2018
This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Dutch telecom KPN analyzes the notes generated by its call center agents, and uses the insights generated to make changes to the interactive voice response (IVR) system.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
DMG Consulting
SEPTEMBER 12, 2019
However, new applications such as desktop analytics, robotic process automation, visual assistance, intelligent virtual assistance and more are eliminating the need to distinguish between the front and back office. Updating self-service solutions – There are many outdated interactive voice response (IVR) systems in the market.
VocalCom
MAY 21, 2018
Many brands use IVR menus to serve their mobile customers, believing that the technology saves time. Only then can IVR menus truly serve customers well and save them time. Artificial intelligence enhances self-service while making customer experiences more personalized.
Natalie Petouhof
AUGUST 15, 2022
It involves capturing not just what people tell us, but also how they’re interacting with our customer experience channels and how they feel doing this. Ideally, listening uses advanced analytics and artificial intelligence (AI) to uncover issues and opportunities. All of these support the Systems of Understanding and Predicting.
DMG Consulting
APRIL 16, 2019
Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. ANALYTICS RECEIVES AN ENCORE.
TechSee
FEBRUARY 1, 2021
This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Nokia launched its own machine learning-based AVA platform , a cloud-based network management solution to help CSPs automate network operations and deliver service assurance.
Expert insights. Personalized for you.
120 
Let's personalize your content