PeopleMetrics

MARCH 12, 2018

This is the familiar exercise of external benchmarking, or comparing key metrics of your business against others in your space. External benchmarking is insightful, of course, but have you ever considered utilizing the power of internal benchmarking? Why internal benchmarking? Start with the best.

Benchmark 70

Benchmark Feedback Metrics Best practices 70

JustCall

NOVEMBER 25, 2022

eCommerce market intelligence helps make fast decisions because of data and analytics based on real-time insights. eCommerce intelligence is based on observed data and is in the best position to provide this to business leaders. Some E-Commerce Intelligence Best Practices. Benchmarking. Accurate Choices.

Sales 52

Sales Marketing Benchmark Metrics 52

Lumoa

FEBRUARY 14, 2024

Fine-tuning your CX elements is a constant exercise. That’s why it’s essential to continuously iterate new approaches to see what works best and integrate those into your CX strategy. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Global Response

MARCH 20, 2023

While this varies some by industry, 6 minutes is a standard benchmark to aim for in the beginning. Implement ongoing and regular training to practice best practices for call handling. Analysis tools such as speech analytics, AI, operational measurements and so on can help you pinpoint bottlenecks in your process.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace. Involve your employees in data collection and analytics. What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

JustCall

MARCH 9, 2023

The way they interact and serve the client sets a benchmark for customer experience. Training allows employees to practice and exercise their core skills like communication, empathy, active listening, and conflict resolution in a controlled environment. Your customer service team is the brand’s spokespersons and representatives.

Customer Service 40

Customer Service Morale Benchmark Scripts 40

Squelch

JUNE 18, 2019

At CSM Practice , we recommend accomplishing this by comparing each client to the processes, people, and features used by your best-of-breed customers. When going through a benchmark, let your clients drive the assessment and decide where they are on the spectrum. About CSM Practice.

Benchmark 53

Benchmark SaaS Accountability Best practices 53