DMG Consulting
MAY 8, 2017
DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. When: Today, 10 May 2017.
Lumoa
FEBRUARY 9, 2023
It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. It involves analyzing customer data such as customer feedback surveys, customer reviews, customer support inquiries, and more.
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Nicereply
APRIL 7, 2020
The easiest way to do this is to empower your customers to share their opinions about the service they’ve received from you through surveys. All Nicereply surveys are fully customizable, so you can make the design of your surveys match your business’s color palette and style. What sets LiveAgent apart from the competition.
Noble Systems
FEBRUARY 24, 2019
Findings from Mercer Consulting’s Contact Center Survey indicate that non-challenging work, lack of recognition, no career growth or development and inflexible working environment are dominant contributors to high turnover. Mercer’s survey results revealed that 6.2% Agent attrition is a virus. quit within 61-90 days; and another 8.2%
Noble Systems
JUNE 7, 2019
One of Paul’s favorite topics to write about is gamification – he has an extensive catalog of published analysis on the technology. So naturally, he was delighted by the event’s heavy focus on gamification, coaching, and learning management.
Call Center Weekly
FEBRUARY 12, 2018
The researcher will use participant observation, interviews and surveys to understand what the customer is trying to accomplish and how the current environment contributes to a good or bad customer experience. Because of its richer output, an ethnographic study will tend to take longer to generate and analyze its data than a standard survey.
TechSee
JUNE 25, 2019
A Tata Consultancy Services survey found that 31.7% Text/NLP analysis. This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media. Gamification. Contact Center workload management.
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