Beyond Philosophy
NOVEMBER 11, 2014
Here are some great examples from different environments of working with natural tendencies to achieve a desired outcome: An American football coach named Tony Dungy propelled one of the worst teams in the NFL to the Super Bowl by focusing on how his players habitually reacted to on-field cues.
JustCall
JANUARY 24, 2024
And because AI does the heavy lifting of listening to calls and summarizing them, managers can coach their reps and agents on what to do better. These insights includes: Call sentiment: Understand your customers’ emotions during calls and tailor your next steps accordingly. Your team can easily automate SMS campaigns.
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Beyond Philosophy
JANUARY 28, 2015
I tried to coach her on saying no in a positive way, but she couldn’t adjust her ways. Personally, I value people who challenge me in a positive way… this means not just saying “Yes!” I had to fire a person whose default was “Yes!” Because she just said yes to everyone and then didn’t deliver on these. Indiscriminately default to “No!”
COPC
APRIL 1, 2024
They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. Customer-facing technologies encompass a range of AI-powered tools for direct customer interaction. This new era of customer service is marked by enhanced interactivity, engagement, and efficiency.
Beyond Philosophy
APRIL 20, 2016
I only suggest that they take their analysis to the next level with the NEV. It requires you to determine the average positive emotions (from the Hierarchy) and subtract the average negative emotions (also from the Hierarchy). The fact is emotions matter in Customer Experience. Calculating the NEV is Simple.
Beyond Philosophy
APRIL 20, 2016
I only suggest that they take their analysis to the next level with the NEV. It requires you to determine the average positive emotions (from the Hierarchy) and subtract the average negative emotions (also from the Hierarchy). The fact is emotions matter in Customer Experience. Calculating the NEV is Simple.
NobelBiz
AUGUST 3, 2021
but also qualitative: retention rate, customer satisfaction, Customer Effort Scores, etc. In that regard, training in coaching methods is very effective in preparing your supervisors to become both personnel managers and coaching leaders. These systems may also identify and analyze customer emotions during a call.
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