Expivia

FEBRUARY 15, 2024

Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

SmartAction

JUNE 27, 2023

Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. By deploying virtual agents, you can reduce the need for a large workforce to handle routine inquiries. Today’s virtual agents are far from the robotic voices of the past. No worries!

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Contact Center Virtual Agent Agent burnout Self service 83

Creative Virtual

AUGUST 11, 2021

Deploying conversational AI solutions like chatbots and virtual agents can be risky but doesn’t have to be. In this three-part blog series, I’m sharing three steps for achieving conversational AI success while minimizing the risk for your organization.

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Virtual Agent Chatbots Enterprise Self service 52

Upstream Works

DECEMBER 20, 2022

AI applications will access the relevant pieces from a customer’s history – chat threads, previous orders, unresolved issues – and pull them up on the virtual agent desktop so everything is in one place. Virtual Agent. This is another form of automation.

Customer Experience 78

Customer Experience Virtual Agent Contact Center Scripts 78

Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

JustCall

MARCH 7, 2023

To that end, this blog will explore contact center automation and discuss its pros, tools, use cases, and challenges. Conversational AI or Chatbots Most of us are familiar with chatbots and conversational AIs such as Alexa, Siri, Google Assistant, etc. Put them together, and you get a match made in heaven. per contained call.

Contact Center 52

Contact Center Interactive Voice Response Virtual Agent Automatic Callback 52

Call Design

AUGUST 9, 2021

The advent of web interfaces, such as queries through chatbots or social media, means the focus is now on the entire business’ omnichannel experience. This has shown that humans and virtual agents can operate as co-workers helping to make the agents’ job more interesting.

Interactive Voice Response 78

Interactive Voice Response Chatbots Coaching Virtual Agent 78

Creative Virtual

OCTOBER 3, 2018

Chatbot technologies are becoming more and more common in the business world, but I think most companies have not realized yet how interdisciplinary these artificial intelligence (AI) tools can be. But what about the long-term pros of having a chatbot? By Laura Ludmany, Knowledgebase Engineer. Long-term benefits go beyond that.

Chatbots 40

Chatbots Banking Advertising outsourcing 40

Avaya

APRIL 10, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Virtual agents/chatbots – Computer-aided, virtual robots that address basic questions and functions to free human agents to handle more complex ones. Gareiss leads Nemertes Digital Transformation research.

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Contact Center Analytics voip Virtual Agent 71

Creative Virtual

OCTOBER 22, 2019

The CXtech Conference and Showcase , returning to London for a second year, will explore the technologies changing today’s customer experience (CX) landscape, from design to delivery to analysis. Creative Virtual is pleased to again be a sponsor of the event, co-located with the AI & Robotics Conference , on 31st October.

Technology 40

Technology Customer Experience Virtual Agent Chatbots 40

Creative Virtual

APRIL 16, 2020

The product owner of the virtual agent also works closely with their live chat department, enabling the bank to fully optimise their virtual agent content based on their live chat agents’ feedback. Our stats show a high customer satisfaction on these virtual agent answers.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

VocalCom

JULY 2, 2020

We are social creatures and the value interacting with another human being over a machine when dealing with a complex and emotional problem cannot be underestimated: humans offer a level of empathy that no chatbot or automated agent can currently provide. The rise of the ‘Super-Agent’. To find out more: www.vocalcom.com.

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Contact Center Self service Chatbots Virtual Agent 62

Hodusoft

OCTOBER 19, 2023

In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. Make use of predictive analytics to determine future costs based on historical data and trends.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Creative Virtual

MARCH 11, 2021

I’ve talked before about how much the virtual agent and chatbot space has changed since I founded Creative Virtual in late 2003. What hasn’t changed over that time is Creative Virtual’s commitment to delivering the best combination of innovative technology and expert consultation and guidance to our customers.

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Virtual Agent Enterprise Chatbots Consulting 52

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. More Blogs Menu. AI offers support for functions like: Natural language processing to understand conversations and interpret vital statistics with actionable recommendations.

Customer Experience 65

Customer Experience outsourcing Call Center Virtual Agent 65

Global Response

APRIL 17, 2023

That depends on your needs and goals, but in general you should look for: advanced IVR and call routing capabilities automation and AI tools chatbots or virtual agents self-service solutions omnichannel support and robust CRM solutions Remember: modern solutions are often powered by modern technology.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

SmartKarrot

OCTOBER 22, 2021

Chatbots to the rescue. It is no surprise that the usage of chatbots in customer service is taking a notch up. In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA). That is predictive analysis is coming into the picture.

Omni-channel support 10

Omni-channel support Technology Customer Service Chatbots 10

Pointillist

SEPTEMBER 28, 2021

The rapid analysis and high accuracy of NLP is beneficial, but cannot provide the context of what customers were doing before and after they speak with an agent. By optimizing self-service options you can reduce contact center costs by minimizing human-assisted interactions and allowing agents to focus on more complex inquiries.

Contact Center 40

Contact Center Self service Metrics Analytics 40

Creative Virtual

APRIL 14, 2020

We can always clearly see social patterns and trends being reflected in the usage of our virtual agents. In the last 4 weeks, on average, the traffic of our banking virtual agents has doubled. Within a few days, one of the banking virtual agents I look after had more than 3,000 recorded user queries around the crisis.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

REVE Chat Blog

NOVEMBER 6, 2019

You can respond to your customers faster with AI enabled chatbots. You can use chatbots as the first point of contact for 24×7 customer engagement and filtering the complex conversations. The chat is handed over to the human agent to deliver comprehensive support. It helps to engage in root cause analysis.

Contact Center 82

Contact Center Interactive Voice Response Call Center Chatbots 82

OctopusTech

JUNE 8, 2022

Call center automation software should be able to work under multiple platforms such as social media, text messages, phone calls, email, chatbots, or internal databases. The call center agents get the advantage here as this technology provides the search intent and needs of customers in a live chat or a call. Visual queuing automation.

Call Center 62

Call Center Interactive Voice Response First call resolution Chatbots 62

Liveops

DECEMBER 27, 2018

Click here to go to CCW’s Remote Agent Report. Blog Article] How AI will change the nature of contact center work. Blog Article] How to turn dead air into an engaging customer experience. We then applied research and analysis to pull together data and characteristics that help define the modern workforce.

Contact Center 81

Contact Center Customer Service Call Center Virtual Agent 81

Liveops

DECEMBER 27, 2018

Click here to go to CCW’s Remote Agent Report. Blog Article] How AI will change the nature of contact center work. Blog Article] How to turn dead air into an engaging customer experience. We then applied research and analysis to pull together data and characteristics that help define the modern workforce.

Contact Center 48

Contact Center Customer Service Call Center Virtual Agent 48