Airlines Morale Personalization Surveys 
Outsource Consultants
JANUARY 3, 2024
Grading our 2023 BPO Industry Predictions Prediction: Agent Morale is 2023’s Top Priority In late 2022, we heard from new clients that a key concern for 2023 was partnering with BPO vendors adept at managing rising attrition rates. This change in focus led clients to make decisions increasingly based on agent satisfaction levels.
Outsource Consultants
SEPTEMBER 14, 2021
Delta Airlines is hiring 5,000 professionals to help support their customers, but still expects lengthy hold times (some as long as 9 hours) to persist into the fall. That’s because nearly 40% of current incoming call volume can be handled entirely with automated, self-service channels , according to a business leader survey from Gartner.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MARCH 23, 2018
63% of US CEOs are hiring , but they say it is more difficult to find the qualified workers they need (PwC 21st Annual Global CEO Survey). Situation : Your latest employee survey reveals a decline of trust in leadership. Ongoing communication is the key to any healthy, successful personal relationship. Distrust of leadership.
Nicereply
SEPTEMBER 2, 2020
Customer satisfaction doesn’t just impact the business’ bottom line, it also impacts team morale and retention rate. Imagine you meet the person of your dreams. A great example of this has been demonstrated by United Airlines. Many companies do regular customer satisfaction surveys once or twice a year.
Quiq
JULY 28, 2022
CX fell for 19% of brands in 2022—the highest proportion of brands to drop in one year since the survey’s inception. Airlines and hotels are among the top industries seeing a drop, brought on by both internal and external factors. After your guests purchase an airline ticket, can you provide FAQs about their travel destination?
CX Accelerator
JUNE 19, 2018
For example, we show empathy when we put ourselves in the shoes of an elderly person and give them our seat on a crowded bus. But what happens when we are sitting behind a computer screen looking at call centre costs racking up from repeat callers or negative customer survey results? Moral of the story? Observe what they do.
Toister Performance Solutions
JULY 11, 2019
He begs, needles, and cajoles customers into giving him good survey scores. At George's company, good survey scores are all that matter. He manipulates survey results to keep his job. Please take this one-question survey that asks whether you currently work with a toxic employee. Toxic Employee Survey.
Expert insights. Personalized for you.
67 
Let's personalize your content