Airlines Banking Customer Care Personalization 
Skybridge
APRIL 6, 2020
America’s biggest companies are racing to overhaul customer-service operations that are ill-equipped to have employees working from home amid a pandemic. Some companies ask that customers manage their issues online or suggest that they hold off on seeking assistance altogether. Skybridge Americas. bmatthews@skybridgeamericas.com.
Skybridge
MARCH 30, 2020
America’s biggest companies are racing to overhaul customer-service operations that are ill-equipped to have employees working from home amid a pandemic. Some companies ask that customers manage their issues online or suggest that they hold off on seeking assistance altogether. Skybridge Americas. bmatthews@skybridgeamericas.com.
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Revation Systems
JANUARY 12, 2018
Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking. So what does this shift in form and function mean for the customer experience?
TechSee
JULY 24, 2018
Developing a customer centric culture in a large enterprise goes beyond addressing a customer by name in an automated email, or segmenting by interest; it is a holistic approach designed to focus on the consumer’s authentic needs. Power of visual engagement for enhancing personalization.
Win the Customer
NOVEMBER 14, 2016
By pushing for the sale in all your Facebook posts and tweets, you end up ignoring many of your customers. How about being a bit more personal and actually communicating with your customers? Remember when customers were limited to using the telephone if they wanted to contact businesses? A stream of new ideas.
Chad Schaeffer
SEPTEMBER 12, 2014
Similar to email in 2001, Facebook and Twitter were taking off and consumers were growing tired of the unfriendly phone systems that made it impossible to speak with an actual person. A close third is the Airline industry. Interesting that a particular airline is missing from the list. Let’s face it, travel is stressful.
Vonage
NOVEMBER 24, 2016
We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. Should your customer service culture be reserved and polite, or outgoing and friendly? Should you be fast and efficient, or personal and attentive? What pleases one customer may easily disturb another.
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