Skybridge
APRIL 6, 2020
America’s biggest companies are racing to overhaul customer-service operations that are ill-equipped to have employees working from home amid a pandemic. Some companies ask that customers manage their issues online or suggest that they hold off on seeking assistance altogether. Skybridge Americas. bmatthews@skybridgeamericas.com.
Revation Systems
JANUARY 12, 2018
Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking. So what does this shift in form and function mean for the customer experience?
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Skybridge
MARCH 30, 2020
America’s biggest companies are racing to overhaul customer-service operations that are ill-equipped to have employees working from home amid a pandemic. Some companies ask that customers manage their issues online or suggest that they hold off on seeking assistance altogether. Skybridge Americas. bmatthews@skybridgeamericas.com.
TechSee
JULY 24, 2018
Visual communication creates intimacy and strengthens the connection between the organization’s representative and the customer, turning it into an interaction between two fellow human beings. Visual engagement has been proven to be a transformative medium for providing customer care.
Chad Schaeffer
SEPTEMBER 12, 2014
A close third is the Airline industry. The speed of response offered in social care vs traditional channels can make the difference between getting a flight home for a child’s soccer game or having to miss it! Interesting that a particular airline is missing from the list. Let’s face it, travel is stressful.
Win the Customer
NOVEMBER 14, 2016
An American Express report showed that consumers who use social media to engage with businesses on customer service issues exhibit more loyalty and are even willing to pay more. Takeaway: Want to grow your business without breaking the bank? Wow your customers on social media with excellent service. A stream of new ideas.
Vonage
NOVEMBER 24, 2016
We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. Today, Giordano’s has refined its customer service culture and the welcoming process to an elegant dance of body language, gestures, facial expressions and spoken words.
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