ai-customer-experience 
Beyond Philosophy
DECEMBER 2, 2023
Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience ? So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. Moreover, we should be realistic about the power of AI.
Beyond Philosophy
DECEMBER 7, 2023
He had a lot of interesting insights in terms of the interface between AI and human employees. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add. Another thing Tom said was that people use employees now to help in the Customer Experience.
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Beyond Philosophy
SEPTEMBER 9, 2023
Being ready is critical to the successful implementation of artificial intelligence (AI) to improve your customer experience. The next competitive battleground for organizations will be predictive experiences, or experiences that anticipate customers’ needs. However, there is another challenge, too.
ShepHyken
JULY 24, 2023
Top Takeaways: Customers have so many options and want to get the best out of the money they spend. Since there are many options for companies offering more or less the same services, customer support becomes the differentiator. It comes down to how easy it is to communicate with a business and how delightful the experience is.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. Don't miss this exclusive event!
Callminer
MAY 23, 2018
See in our infographic more insights and predictions on how AI is changing the customer experience for the consumer and in your call center.
Interactions
APRIL 19, 2024
At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” incredible transformation strategies, each with a unique perspective based on the group’s combined knowledge and experience. What resulted were seven (yes, seven!)
Advertiser: Interactions LLC
But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done. This eBook will teach you how to use AI to improve the customer experience, while significantly cutting costs for your business.
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For years now, contact center admins and supervisors have leveraged bots to improve customer and employee experiences but we are at the beginning of a completely new paradigm regarding increased speed and efficiency. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.
Speaker: Brian Morin & Helena Chen from SmartAction
More and more customers are looking to solve their own issues without human intervention. Enter a conversational AI solution for your contact center. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Only 25% of the call is valued customer interaction.
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Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce.
Advertiser: Interactions LLC
In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.
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The biggest challenge facing Contact Centers is understanding what customers expect. With today’s ever-changing customer expectations, dynamic market realities, and aggressive competitors, the onus is on organizations to quickly understand where they are successful and where they fall short.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
At the highest level, AI is about helping us be the best version of ourselves as humans. How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns? Designing for AI requires new considerations and new ways of thinking. In CX, there's also controversy.
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