CSM Magazine
JANUARY 25, 2023
Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Next, rethink flexibility—what does it mean for your agents in 2023?
JustCall
APRIL 3, 2024
JustCall’s team members’ analytics can help. Marketing campaigns – Successful marketing initiatives may lead to an uptick in customer engagement. From its all-in-one dialer to AI-powered analytics, your reps will breeze through high volume cold calling without breaking into a cold sweat. Explore JustCall today.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
MARCH 6, 2023
It automatically dials multiple phone numbers simultaneously and uses algorithms to predict when an agent will be available to handle a call. The software utilizes predictive analytics and advanced machine learning to calculate the average call handling time and the average time between calls. What are my competitors doing?
JustCall
MARCH 7, 2023
However, if your business only needs to plan marketing campaigns using contact centers, then an outbound mode would be more suitable. If you wish to deploy marketing campaigns, select the outbound contact center. Reduction in Agent Burnout In the end, all the work at a contact center is repetitive.
Advertisement
What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Robert Davis
APRIL 5, 2018
Reputable outbound telesales operations are enjoying a resurgence as companies discover that telesales can be a highly effective customer acquisition and retention tool when part of a well-designed marketing strategy. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.”
Robert C. Davis and Associates
APRIL 5, 2018
Reputable outbound telesales operations are enjoying a resurgence as companies discover that telesales can be a highly effective customer acquisition and retention tool when part of a well-designed marketing strategy. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.”
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
52 
Let's personalize your content