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How to help contact center agents avoid burnout

Toister Performance Solutions

Burnout is defined by the American Psychological Association as "physical, emotional, or mental exhaustion accompanied by decreased motivation, lowered performance, and negative attitudes towards oneself and others." That study found 74 percent of contact center agents were at risk of burnout. How can this possibly work?

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The Rising Risk of Call Center Agent Burnout in the Age of COVID-19

Skybridge

Senior Vice President, Sales and Marketing. If you would like to know more about how Skybridge Americas can builds high-performing teams customer care teams, please reach out. We would love to talk! Bobby Matthews. Skybridge Americas. bmatthews@skybridgeamericas.com.

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The Ultimate 5-step Detox Programme for Contact Centre Health

CSM Magazine

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. About the Author Magnus Geverts is VP Product Marketing at Calabrio.

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How to Develop a Customer Service Strategy for Your Contact Center

Fonolo

That’s great news because your current customers are the most affordable marketing resource you can tap into — loyal customers are more likely to tell their network to buy from your business. How Your Call Center Can Overcome Agent Burnout. The Secret Sauce for Increasing Customer Happiness. Your best plan of action?

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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Who Is Today's Call Center Agent?

CCNG

Many others spend a lot of time interacting with internal or outsourced call center agents and leadership, so they have firsthand knowledge of the vital part these individuals play within the customer service organization. ? agents lack appreciation for the call center job? call center agent or should it be expected?

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2024 Predictions for Call Center Outsourcing

Outsource Consultants

Many juggled the challenge of maintaining existing morale while migrating more agents back to the office ; while others simply wanted to ensure their agents stayed engaged. Outcome: Spot On Agent burnout was rampant in call centers throughout 2023 , with 32% of centers not actively monitoring for it.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.