Customers That Stick

OCTOBER 2, 2014

Kate Nasser, The People Skills Coach™ , is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms how people think, act, and interact. To engage Kate Nasser’s keynotes, workshops, and coaching, visit her blog.

Coaching 152

Coaching Government Scripts Employee engagement 152

Fonolo

MARCH 4, 2020

Keeping talent motivated and inspired is top of mind for Sidhu, who as a result encourages supplementing the education of ADP employees, whether that’s CSPN training, CPA training certification, or accounting certification (among others). The Tools of the Trade: Technology and Metrics. That metric is designed for efficiency.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

JustCall

DECEMBER 10, 2020

Increase Employee Engagement With Sessions. This increases employee engagement. Call recording has been instrumental in not only holding the agents accountable but also for training purposes. You can thus optimize the workshops or trainings for the newly joined agents. Use Call Recordings for Improvisation.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

ijgolding

JUNE 9, 2015

Drives employee engagement and involvement — from the front lines to the executive suite. Develops and delivers ongoing CX (Customer Experience) interaction training to employees. Develop communication strategies and tactics to share the importance of CX with employees, customers, and the company.

Customer Experience 119

Customer Experience Customer centricity Metrics Journey mapping 119

SmartKarrot

MARCH 3, 2022

Role: Director, Customer Success Location: Remote, Chicago, IL, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.

Employee engagement 19

Employee engagement Coaching Metrics Engineering 19

Fonolo

FEBRUARY 20, 2020

Keeping talent motivated and inspired is top of mind for Sidhu, who as a result encourages supplementing the education of ADP employees, whether that’s CSPN training, CPA training certification, or accounting certification (among others). The Tools of the Trade: Technology and Metrics. That metric is designed for efficiency.

Customer Service 67

Customer Service Metrics Call Center Banking 67

SmartKarrot

JULY 2, 2021

Track trends in client satisfaction metrics to drive and maintain high levels of satisfaction and user adoption of products and services, deliver programs to retain clients and mitigate churn. Operates as the principal point of contact and liaison for all strategic accounts for service management, support, and escalations.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10