Accountability Customer advocacy Customer retention Journey mapping 
Education Services Group
JULY 5, 2023
Every customer journey map is a little bit different (or a lot different) depending on many factors, but one thing they all have in common is the end of the contract term. the part where we continue to strengthen our bonds with our customers well into the future. Loyalty – The story continues…forever?
Education Services Group
JUNE 20, 2023
Now buckle up for the longest segment of your customers’ experience: Service. Continuing our series investigating all the stages of a customer journey map, I’m diving into everything that makes (or breaks) this chapter of the CX story. We’ve talked Awareness, Consideration, and Acquisition.
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Education Services Group
JUNE 12, 2023
The moment a prospect becomes a customer, Customer Success steps into the spotlight. Not everyone does it exactly like this, but we’ve seen many a customer journey map in all our years helping businesses build them. I’m also sharing guidelines for journey map touchpoints along the way.
Nicereply
FEBRUARY 2, 2024
Customer Experience vs. Customer Service vs. Account Management While there are similarities with other customer-facing initiatives, you shouldn’t confuse customer success with other similar terms. You can use the insights to understand your customers and find ways to serve them better.
Totango
OCTOBER 22, 2019
Ensure that all client notes are passed from the sales team so your CS team thoroughly understands the customer’s goals. Drive customer advocacy by providing a simple, effective onboarding process. Proactively manage customer communications. They pull data from customer accounts and provide metrics for each customer.
SmartKarrot
MARCH 26, 2021
Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Escalate issues/cases to the Customer Success Director when needed.
SmartKarrot
MARCH 8, 2022
Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Annette Franz.
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