Remove Accountability Remove Coaching Remove Employee engagement Remove Government
article thumbnail

5 Tough Customer Care RFP Questions in Today’s Hybrid World

BlueOcean

In addition to asking smart questions about attrition , be sure to dig into their employee engagement and retention initiatives. How do they convey employee appreciation? How do they follow up on employee feedback? However, coaching agents in the hybrid world looks vastly different than in-person.

article thumbnail

An Interview with Kate Nasser: Better #PeopleSkills

Customers That Stick

Kate Nasser, The People Skills Coach™ , is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms how people think, act, and interact. My very first job was a part-time summer job in city government.

Coaching 152
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Think ‘Outside-In’ to Improve Customer’s Experience: CX Lessons by Dr. Maneesha Pednekar, Director – Quality, Atos International

Customer Guru

She is also a Gallup Certified Strengths Coach and has trained in profiling and assessing for Emotional Intelligence. Customer-centric Culture and employee engagement: Are customer-centric values reflected in HR policies, hiring, promotions, rewards and recognition, and training.

article thumbnail

Think ‘Outside-In’ to Improve Customer’s Experience: CX Lessons by Dr. Maneesha Padnekar, Director – Quality, Atos International

Customer Guru

She is also a Gallup Certified Strengths Coach and has trained in profiling and assessing for Emotional Intelligence. Customer-centric Culture and employee engagement: Are customer-centric values reflected in HR policies, hiring, promotions, rewards and recognition, and training.

article thumbnail

How to Prepare Your Team for Digital Transformation

Russel Lolacher

I was honoured to speak on a panel at the Public Sector Network event Virtual Digital Government Road Show: Turning Policy into Practical Delivery to talk about that very subject. Accountability and empowerment – productivity and collaboration are largely fuelled by proactive movement.

article thumbnail

Put Your Customers At The Heart Of The Business – Dr. Maneesha Pednekar, Director of Process & Quality, Atos International

Customer Guru

She is also a Gallup Certified Strengths Coach and has trained in profiling and assessing for Emotional Intelligence. Customer-centric Culture and employee engagement: Are customer-centric values reflected in HR policies, hiring, promotions, rewards and recognition, and training.

article thumbnail

Your Sales Managers Are Too Busy to Read This

Integrity Solutions

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. And yet despite this awareness, 80% of American adults don’t meet the government’s national physical activity recommendations for aerobic activity and muscle strengthening. We wanted to know, why aren’t you coaching?

Sales 43