Accountability Chief Customer Officer Journey mapping Strategy 
JustCall
MARCH 8, 2023
And customer experience has emerged as one of those areas where they have had a significant impact over the past few years. They are defining the future of CX through creative ideas, innovative approaches, and impactful strategies. Annette Franz Founder and CEO, CX Journey Inc. Follow Emilia on LinkedIn 8.
ChurnZero
JANUARY 4, 2024
It’s an exciting time to be in customer success. New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. On the other hand, economic headwinds continue to constrain CS budgets and headcounts.
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Taylor Reach Group
MARCH 10, 2020
Over the past number of years, the customer experience (otherwise known as “CX”) has become a profession unto itself. Roles like Chief Customer Officer, Customer Experience Director, Manager, Customer Success have been popping up. Increasingly, brands understand the importance of the customer.
Education Services Group
JULY 21, 2022
Speakers: Star Hofer , Chief Customer Officer, Partnerstack , and Carlos Quezada , Head of Digital Services Strategy & Customer Success, Aruba. . So, we kept it at 13 partners globally, and right now, those 13 partners represent over 400 accounts globally. But let’s assume all of that is a ‘yes.’
CX Journey
SEPTEMBER 20, 2016
Cross-functional collaboration and involvement is needed to execute on your customer experience strategy. When those silos exist, a customer’s end-to-end experiences with the organization are fragmented and painful. Who is going to ensure that there is alignment and accountability across the organization? Journey maps.
CX Journey
JUNE 19, 2015
A couple years ago, I wrote about several different ways to get executive buy-in for your customer experience initiatives and to get a commitment from them to focus the organization on the customer and on driving change to better the customer experience. It's not new; she wrote about customer rooms five years ago.
Lumoa
JANUARY 19, 2023
We will discuss topics such as defining the department’s goals and objectives, assessing the current state of customer service, and developing a strategy. These preliminary steps will help you create a customer experience department that meets your customers’ needs and achieves your business goals.
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