Big Controversy: Should We Stop All Certification Now? Join the Debateā¦
Beyond Philosophy
OCTOBER 21, 2021
It doesn’t connect your CRM with the point of sales to inform agents about the customers. Instead, Mead says it shows how to journey map, incorporate analytics, and voice-of-customer insight into your organization. So, in other words, strategy and thought process are great, but then you need to do something. .
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