Accountability Chief Customer Officer eBook Management 
ClientSuccess
NOVEMBER 2, 2020
As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The 2020 Customer Success Trends Toolkit. Everyone loves a good toolkit, especially customer success managers.
ChurnZero
JANUARY 10, 2020
While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .
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Kayako
JUNE 9, 2016
If that’s $45,000 a year, then that’s only a bump to $47,500 – and translates into even less after taking taxes into account. How to use the Customer Support State of Profession 2016: Customer Support Managers have such varied salaries: Average customer service manager salaries range from $30,000 to $105,000.
Kayako
JUNE 9, 2016
If that’s $45,000 a year, then that’s only a bump to $47,500 – and translates into even less after taking taxes into account. How to use the Customer Support State of Profession 2016: Customer Support Managers have such varied salaries: Average customer service manager salaries range from $30,000 to $105,000.
ClientSuccess
OCTOBER 10, 2018
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. We’ve compiled a list of 19 Pieces of Advice Customer Success Mentors Would Give Frontline Customer Success Managers. Let’s get started!
ChurnZero
DECEMBER 27, 2019
5 Common Mist a kes Customer Success Managers Make When Managing Their Day . This relatable post covers how to handle when the customer is not always right (shocking!) , tell a customer they’re a poor fit, and manage customer s who ignores deadlines and meetings. . Customer Success Resource.
ChurnZero
JANUARY 15, 2021
As global, multibillion-dollar software and computing infrastructure companies transition to subscription-based models, they must work with their extensive channel partner networks to enable and deliver Customer Success to end customers. Bri Adams , Customer Success Team Lead, ChurnZero. Fasten your seatbelts!
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