GetFeedback

AUGUST 16, 2018

Here’s a look at the top 11 customer service metrics you should start measuring today. Customer Happiness Metrics. How can you quantify how customers feel about your brand? These three metrics correlate with customer loyalty and retention more strongly than support efficiency metrics. Self-Service Metrics.

Metrics 79

Metrics Customer Service Surveys Self service 79

24-7 InTouch

FEBRUARY 25, 2020

The more collaboration with brand partners, the better. Incorporating client-specific training materials and activities into our training program is how we develop true brand ambassadors with our agents. Branded innovative work spaces help complement the training curriculum, along with team building activities.

Brand ambassadors 52

Brand ambassadors Customer Service Calibration Average Handle Time 52

CSM Practice

MAY 22, 2022

The best time to upsell or cross-sell your product to a customer is when one has gone through all of the stages of adoption, has acknowledged the value of your product, and has decided to become a brand advocate. Metrics can help you improve your software and provide insights into data. Renewals and/or Expansion .

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. To get to the “net” part of the metric, subtract the percentage of detractors from the percentage of promoters — the score will range between -100 and 100. An NPS isn’t a one-time metric. What an NPS Really Means.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

SmartKarrot

DECEMBER 19, 2022

Accountable for 100% customer retention; influence internal organization to deliver on contract metrics and exceed performance expectations. Act as the main point of contact, defining success plans with key deliverables, and ensuring your accounts are getting the most out of the services, resulting in renewal and upsell opportunities.

Brand ambassadors 19

Brand ambassadors Upselling Education Accountability 19

SmartKarrot

AUGUST 18, 2021

Experience working to promote the value of the product and upsell services and products with brand image and promoting value through customer experience. Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value. Strong experience in Account Management.

Brand ambassadors 19

Brand ambassadors Upselling Engineering Metrics 19

SmartKarrot

MARCH 23, 2022

Develop industry-specific metrics that define the customer success journey. Developing and executing upsell and expansion opportunities. Managing customer happiness and creating brand ambassadors for the Marketing and Sales teams, helping us collaborate with the customer and maximize their potential.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19