Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event. Maximize Your Resources.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

SmartKarrot

OCTOBER 12, 2022

Customer account journey for B2B organizations can help with this. . The B2B customer experience is affected by various touchpoints throughout the customer account journey. So, how does one evaluate the account journey and make the necessary improvements? What is a customer account journey? So, let us get started.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. Case Studies. Email campaigns that are activated during the set-up stage of a free trial.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

SmartKarrot

MAY 19, 2022

Marketing teams need to create case studies that show customers how they can gain success. Your product is going to be your biggest brand ambassador. They can do that by holding various teams accountable for certain goals- usage of the product, feedback, quality, longevity, and more. Bottom Line.

Customer centricity 10

Customer centricity Brand ambassadors B2B Customer advocacy 10