Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. This approach separated the pre-sales buyer’s journey from the post-sales customer journey. Case Studies. Product webinars.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. Customer account journey for B2B organizations can help with this. . The B2B customer experience is affected by various touchpoints throughout the customer account journey. What is a customer account journey? contact-form-7].

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

MAY 19, 2022

Customer success is the responsibility of all teams, such as marketing, sales, product, technology, and even the leadership team. Marketing teams need to create case studies that show customers how they can gain success. Sales Team. Sales teams need to take customer success seriously. Marketing Team.

Customer centricity 10

Customer centricity Brand ambassadors B2B Customer advocacy 10