ClientSuccess

AUGUST 31, 2022

And customer success departments can run business reviews with customers to look at how a product or platform is delivering on the business objectives they’re looking to solve, where benchmarks were not met, and discuss plans or changes for the future. eBook : 5 Ways To Surprise & Delight Your Customers.

Benchmark 77

Benchmark SaaS Accountability Analytics 77

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

Calabrio

JUNE 9, 2016

One of the places I look for trends is in the 2016 Dimension Data Global Contact Centre Benchmarking Report , the most extensive global contact center survey in the industry. Digital channels now account for 42% of all contact center interactions. are on track to overtake phone interactions by the start of 2017.

Benchmark 40

Benchmark Contact Center Banking Accountability 40

Playvox

AUGUST 11, 2022

It’s particularly important as your business grows, as large-scale inaccuracies in your chat analytics could lead to making business decisions based on wrong data. Related Article: 8 Benchmarks To Improve Your Live Chat Metrics. All of this has an impact on your chat analytics and reporting. Poor Tag Coverage.

Analytics 83

Analytics Customer Support Benchmark Accountability 83

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

Comm100

MAY 19, 2020

Reports and analytics. Reports and Analytics. With email support, you have a record of the messages sent between you and your customers or others that make inquiries, and that provides a limited degree of accountability and the ability to review staff performance. Improve customer service and loyalty. Faster problem resolution.

Best practices 111

Best practices Analytics Sales Benchmark 111

Netomi

SEPTEMBER 20, 2021

Analytics and real-time reporting. Reporting/Analytics. Once you have an account, it’s as simple as CC x.ai Analytics & Reporting. Chatbot activity analytics. Reports and analytics. Key features: Basic reporting and analytics. Knowledge-base integration. Omni-channel (email, chat, voice, social).

Chatbots 126

Chatbots APIs Surveys Analytics 126