BAYADA Home Health Care Reduces Call Abandon Rate 87%
NICE inContact
JULY 2, 2019
BAYADA Home Health Care provides clinical and personal care support services to patients at home, helping them stay independent and comfortable. While BAYADA has experienced robust growth in past years, its New Jersey contact center wasn’t so healthy. Just for starters, the abandon rate fell from 20 to 2.5
Let's personalize your content