Fonolo
OCTOBER 3, 2017
This is why the National Credit Union Call Center Conference is so important. Our next webinar, on Thursday, October 5 th 2017, will be co-hosted with the National CU Call Center Conference, and will discuss how Velocity Credit Union improved the member experience, reduced abandon rates, and increased agent morale with call-backs.
GetFeedback
NOVEMBER 20, 2018
Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.
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Fonolo
OCTOBER 26, 2022
Intrinsic motivation refers to self-fulfillment and personal satisfaction. Fonolo’s Voice Call-Backs reduce abandonment rates by 60%. Conferences. One statement that promotes engagement is: “My supervisor, or someone at work, seems to care about me as a person.”. DID YOU KNOW? 5 Ways to Motivate Call Center Agents.
ijgolding
JANUARY 22, 2018
A website that is hard to read or hard to navigate will result in higher drop-off and cart abandonment rates, when building and testing your site imagine that you are the customer and make the process as easy and enjoyable as possible. Send company personnel to a customer experience conference.
TechSee
JUNE 16, 2022
His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use.
Fonolo
JANUARY 31, 2023
Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. TIP: Using interactive online training techniques with video conferencing can give agents opportunities to engage with their team mates on a more personal level. Act it out. How to Buy Contact Center Software 6.
Spearline
AUGUST 20, 2020
“Usually in the office, you would have to get up, go downstairs and find somebody to ask a specific question, spending ages looking for a person. The user also has the ability to check passcodes to validate DTMF entry into conference applications, as well as traverse through their IVR system.
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