Abandon rate Conference Gamification Personalization 
Fonolo
JANUARY 31, 2023
Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. TIP: Using interactive online training techniques with video conferencing can give agents opportunities to engage with their team mates on a more personal level. Act it out. How to Buy Contact Center Software 6.
Fonolo
MAY 17, 2017
Handpicked related content for you: Top Customer Service Conferences in 2020. Handpicked related content for you: Top Customer Service Conferences in 2020. Gamification. Gamification uses the typical elements of game playing in the contact center as a way to encourage agent engagement and improve retention.
Expert insights. Personalized for you.
141 
Let's personalize your content