Hodusoft

JANUARY 5, 2022

Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. Here are the top 7 software requirements for call centers for the “New Normal” In the light of COVID-19, businesses must rethink their customer service strategies.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

Hodusoft

JANUARY 5, 2022

Top Seven Call Center Software Requirements for the “New Normal”. COVID-19 had a profound impact on contact centers. Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

Fonolo

JANUARY 31, 2023

Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. TIP: Using interactive online training techniques with video conferencing can give agents opportunities to engage with their team mates on a more personal level. How to Buy Contact Center Software 6.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Callminer

OCTOBER 22, 2019

There are many reasons why it may be wise to consider a call center vendor that works within the cloud. Installation over the cloud is much faster and cheaper than in-person installation. With today’s technology, call center vendors offer their services both on-premises and cloud-based. Learn from your peers!

Best practices 203

Best practices Call Center outsourcing Contact Center 203