teams customer-success 
Hodusoft
APRIL 26, 2023
If you happen to own or manage a virtual call center, you must know the importance of using the right metrics to not only track agents’ performance or call outcomes but also to ensure customer satisfaction. Only the right metrics can tell you if things are working in your call center or not.
TeleDirect
AUGUST 10, 2022
Regardless of the industry you’re in, your company’s call center is the beating heart of your whole operation. It’s your main source of communication and customer service and the first place your clients turn when they have questions, experience issues or require support of any kind. What Exactly Do Metrics at a Call Center Mean?
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Fonolo
AUGUST 3, 2021
You know that customer service is the backbone of your organization. Knowing where you stand with your customers and proving that value to stakeholders requires carefully crafted call center reporting that directly aligns with your organization’s Key Performance Indicators (KPIs). What is a call center report?
NobelBiz
MARCH 6, 2023
Predictive dialers occupy a cornerstone place in every outbound calling strategy as they shorten the time between answered calls, enabling your team to connect with your customers and reach new leads faster. Predictive dialer software is a computer program that contact centers use to automate outbound calls.
JustCall
OCTOBER 22, 2020
The auto dialer acts as a co-pilot for sales teams. At the same time, it ensures that it only connects to the answered calls. All unanswered and abandoned calls are filtered out. To put it in perspective, the auto dialer helps increase outbound calls and talk time and minimizes idle time. Want to know how?
SharpenCX
MARCH 30, 2021
On-demand service and next-day delivery made customer expectations skyrocket. Now customers assume they can – and should – get the same level of service everywhere. Customers know they can turn to your competitors if they aren’t satisfied with your service. Gather data to identify where gaps live in your call center technology.
SharpenCX
JANUARY 21, 2020
And, while that doesn’t necessarily shed any new light onto our customer experience outlooks, isn’t it what all of our strategies are trying to do? When you treat your customers like a valuable piece of your corporate puzzle they’re going to be more loyal. And those loyal customers pack on a higher LCV and ROI than new customers.
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