Customer Contact Central

The Multicloud Landscape: Global Trends, Sovereignty, and Cisco’s Strategic Support

Cisco - Contact Center

FEBRUARY 1, 2024

Cloud Trends There are two major global trends that are shaping the cloud market. Customers across various segments are on a cloud adoption and cloud-native journey as they embark on application… Read more on Cisco Blogs

Marketing

Marketing Government

Human Hallucinations

Creative Virtual

MAY 17, 2023

What is the data privacy, security and sovereignty safeguards that the provider has in place? Similarly, companies should be confident that their provider is fully versed in data protection, private and sovereignty, and understands the language model infrastructure and how it uses data.

Chatbots

Chatbots Enterprise Technology Personalization

Human Hallucinations

Creative Virtual

MAY 17, 2023

What is the data privacy, security and sovereignty safeguards that the provider has in place? Similarly, companies should be confident that their provider is fully versed in data protection, private and sovereignty, and understands the language model infrastructure and how it uses data.

Chatbots

Chatbots Enterprise Technology Personalization

Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch

CSM Magazine

JUNE 14, 2022

For example, data centres being located outside the African continent can result in latency delays, while many organisations have been reluctant to embrace cloud-based services over growing concerns around data sovereignty. Calabrio customers such as Standard Bank appreciate the tangible steps we are taking to address data sovereignty.

Cloud contact

Cloud contact Banking Business Process Outsourcing Employee engagement

The Game-Changer: Why Omnichannel Comms is Critical for Gaming

Comm100

OCTOBER 24, 2023

Moreover, while cloud solutions have become popular, the option for on-premises installations remains crucial for many gaming companies, especially those concerned about security, data sovereignty, or unique customization requirements. Wrap-up In the high-stakes world of gaming, every interaction, every support ticket, and every chat counts.

Chatbots

Chatbots APIs Personalization Technology

Calabrio Extends Cloud Workforce Engagement Management Capabilities in Southeast Asia

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. As well as providing faster regional services, the new WEM cloud service supports Calabrio’s ambition to provide total data sovereignty for customers in every country within Southeast Asia and beyond.

Management

Management Enterprise Analytics Technology

Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

JANUARY 26, 2024

This is reinforced by our AWS Digital Sovereignty Pledge , our commitment to offering you the most advanced set of sovereignty controls and features available in the cloud.

Best practices

Best practices Government Engineering Accountability

This Land Was Made For You And Me…But Is It Accessible?

Certified Languages International

SEPTEMBER 21, 2021

Tribal and native people have a deep and abiding relationship with traditional homelands, and contact with these places is essential to their culture, sovereignty, and history. The Tribal and Native Lands Program. Latino Outdoors.

Personalization

Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers

CSM Magazine

JUNE 29, 2022

In addition, as PCI Pal is a cloud-native platform with instances based in multiple geographies, Teleperformance clients can maintain data sovereignty and abide by local legislation, while providing payment methods that are localised and relevant to each territory.

Enterprise

Enterprise Automotive Business Process Outsourcing Government

This Land Was Made For You And Me…But Is It Accessible?

Certified Languages International

SEPTEMBER 21, 2021

Tribal and native people have a deep and abiding relationship with traditional homelands, and contact with these places is essential to their culture, sovereignty, and history. The Tribal and Native Lands Program. Latino Outdoors.

Personalization

Tethr and Red Box announce strategic partnership

Tethr

JUNE 24, 2019

Red Box customers retain complete data sovereignty and the company connects them to the broadest partner ecosystem to maximize the value of captured voice data. With the most open and connected platform, Red Box captures and transcribes voice communications from over 55 systems (legacy and new), across global enterprises and SMEs.

Enterprise

Enterprise APIs Customer effort Sales

ConvergeOne Framework for Cloud-Based IT Network and SSE Integration

ConvergeOne

MAY 3, 2022

Often the operations need to remain only partially integrated, as they operate within different data sovereignty laws and corporate polices. The immediate challenge of interconnection is tasked to IT so that application systems integration or data sharing can securely take place.

Enterprise

Enterprise Accountability Management Technology

Thanks to AI, the CCaaS Sector Comes on Strong

DMG Consulting

JANUARY 30, 2024

CCaaS providers are using a combination of third-party data centers with built-in resiliency and redundancy and their own data centers to address sovereignty issues and meet the needs of their global public and private customers. Many vendors also give clients the specific results for their own environment.

Contact Center

Contact Center CRM Enterprise Self service

Guild Insurance takes business compliance and CX to the next level with Conversation Analytics

Call Journey

MAY 13, 2019

The partnership between Genesys , QPC and Call Journey enables Guild to analyze their phone call recordings without leaving the Genesys ecosystem, assuring data sovereignty compliance and ease of call processing. Guild Insurance is a Genesys Pure Cloud and QPC Customer.

Analytics

Analytics Engineering Enterprise Technology

Call Journey at Xperience19

Call Journey

JUNE 4, 2019

Genesys will be able to add value to their existing customers by allowing them to analyze their phone recordings without leaving the Genesys ecosystem & assuring data sovereignty requirements.

Engineering

Engineering Analytics Best practices contact center solutions

Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

NOVEMBER 19, 2020

Since none of your customers’ PII is stored within UJET, you don’t have to worry about data sovereignty. But UJET is uniquely advantaged even over other CCaaS platforms because CRM contact center unification makes UJET inherently compliant with data residency laws , too. A Better View of Your Customers for Better Support.

CRM

CRM Contact Center APIs Customer Service

Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

NOVEMBER 19, 2020

Since none of your customers’ PII is stored within UJET, you don’t have to worry about data sovereignty. But UJET is uniquely advantaged even over other CCaaS platforms because CRM contact center unification makes UJET inherently compliant with data residency laws , too. A Better View of Your Customers for Better Support.

CRM

CRM Contact Center APIs Customer Service

Train and deploy ML models in a multicloud environment using Amazon SageMaker

AWS Machine Learning

SEPTEMBER 20, 2023

Or an organization may be operating in a Region where a primary cloud provider is not available, and in order to meet the data sovereignty or data residency requirements, they can use a secondary cloud provider.

Scripts

Scripts Engineering Accountability Enterprise

Accelerating AI/ML development at BMW Group with Amazon SageMaker Studio

AWS Machine Learning

NOVEMBER 24, 2023

Finally, JuMa supports multiple Regions to comply to special local legal situations which, for example, require it to process data locally to enable BMW’s data sovereignty. To access data whenever needed and store it for long term, JuMa seamlessly integrates with the BMW Cloud Data Hub and BMW on-premises databases.

Engineering

Engineering Analytics Government Self service

What Are Some Examples of Unified Communications?

JustCall

MARCH 10, 2023

You can also employ a data sovereignty setting to ensure data storage compliance. A unified communication system is a solution to all these problems. With it, you can have a single control center to provide employees with the right access and security strategies.

voip

voip Enterprise Government Analytics

Customer Contact Central

The Multicloud Landscape: Global Trends, Sovereignty, and Cisco’s Strategic Support

Human Hallucinations

Trending Sources

Human Hallucinations

Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch

The Game-Changer: Why Omnichannel Comms is Critical for Gaming

Calabrio Extends Cloud Workforce Engagement Management Capabilities in Southeast Asia

Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

This Land Was Made For You And Me…But Is It Accessible?

Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers

This Land Was Made For You And Me…But Is It Accessible?

Tethr and Red Box announce strategic partnership

ConvergeOne Framework for Cloud-Based IT Network and SSE Integration

Thanks to AI, the CCaaS Sector Comes on Strong

Guild Insurance takes business compliance and CX to the next level with Conversation Analytics

Call Journey at Xperience19

Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

Train and deploy ML models in a multicloud environment using Amazon SageMaker

Accelerating AI/ML development at BMW Group with Amazon SageMaker Studio

What Are Some Examples of Unified Communications?

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