Linkedin.com 
CSM Magazine
SEPTEMBER 7, 2022
Learn more at www.learnship.com or follow us on social media: linkedin.com/company/838687. Founded in 2008 in Cologne, Germany, more than 2,000 businesses worldwide depend on Learnship to boost employee development, improve global collaboration, and increase business impact, including DHL, Rakuten, Mars, and Salesforce.
Customer Interactions
OCTOBER 13, 2015
While Tony Bodoh [Linkedin.com/pulse] dares you to try and wait until 2020 for your CX to become your key differentiator, saying, “Don’t wait the future is here.” In this week’s CMO Perspectives, we feature Tony Zambito [customerthink.com] talking about three new perspectives to consider for customer journey mapping.
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Clarabridge
SEPTEMBER 14, 2017
To see more of her experience, or to reach out, please visit linkedin.com/in/barbarahoffman. Clarabridge customers who want to understand how to better put their CX data to work can schedule time with our product experts during their office hours. Barbara Hoffman is a member of the Product Marketing team at Clarabridge.
Customer Interactions
FEBRUARY 9, 2016
But fear not, if science and technology is way out of your comfort or interest zone, we also feature two great infographics, one from Bain & Company [Forbes.com] and one from Temkin Group [LinkedIn.com/Pulse], giving you great visual insights for improving customer experience.
Contact Center Geek
AUGUST 18, 2014
Image courtesy: Flickr Article also posted to LinkedIn - linkedin.com/pulse/20140818200425-8893772-thanks-for-the-toilet-seat-covers . As a manager, I take responsibility for my role and for my decisions. Management” provides toilet seat covers. Managers make decisions.
Contact Center Geek
JUNE 9, 2016
Article also posted to LinkedIn - linkedin.com/pulse/hexahedron-quality-matt-beckwith. I still call a random call center every day and when I hear something I've never heard before I wonder if the agent is trying to balance helping me with attempting to adhere to a hexahedron of quality.
Contact Center Geek
JANUARY 7, 2016
Article also posted on LinkedIn - linkedin.com/pulse/your-customers-already-texting-you-matt-beckwith. If you operate a call center, or you have any business where you take phone calls from customers, I think it is a good idea to look into text-enabling your existing business phone numbers.
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