What’s Everyone Talking About in Customer Experience Today?

Blue Ocean

Customer experience is pretty much the hottest topic in the contact center and customer care space these days. Where Are Businesses Spending Money on Customer Experience? Read more > The Amazonizing of Customer Experience. Customer Service Trends Susan Preiss

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A Positive Customer Experience by Tailoring Communications

CSM Magazine

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Forrester Research has highlighted that customers in every sector are demanding faster service, anywhere, at any time. Great customer service and long-term business success.

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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

On the one hand, this transition has caused cablecos to steadily lose customers. million customers cancelling their subscriptions during the first quarter of 2021. Negative customer service perception. Monetize available customer data.

What is business process outsourcing and can it save me time?

Call Experts

When a business contracts a third party to perform several services related to back and front office operations. For many years, the outsourcing market has grown, and services have become more easily accessible. Do you need to outsource a service now? IT management and services.

Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. Marketers all around the world are opting for this kind of customer connection automation. Most customers expect immediate responses.