Nicereply

APRIL 13, 2022

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. It’s time for AI to continue evolving and boosting the customer service experience. AI offers personalized products and services. Self Service Apps in Customer Service.

Customer Service 119

Customer Service Chatbots Self service Healthcare 119

Select VoiceCom Blog

MARCH 1, 2023

With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more reachable, ensuring that their market sees them as dependable brands that can keep up with their demands. Besides availability, customers consider channels in deducing “good customer service.”

Customer Service 52

Customer Service Self service Wait times Chatbots 52

TeamSupport

MAY 31, 2023

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. Today’s chatbots are more focused on enhancing the customer experience by offering immediate answers to common challenges.

Chatbots 98

Chatbots Customer Service Healthcare Banking 98

TechSee

JUNE 1, 2021

What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Hodusoft

MAY 24, 2023

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. The report also said that more than three-quarters of customer support and service functions will have 80 to 100 percent of the employees working from home. billion in 2020. billion in 2022 to USD 4.1

call center software 52

call center software Call Center Self service call center solutions 52

Netomi

AUGUST 16, 2023

trillion by the year 2030 – Enterprise Apps Today The projected annual growth rate by the year 2027 is 33.2% – Enterprise Apps Today Generative AI market valued at $8.65 The advent of this technology has enabled businesses to provide 24/7 support, ensuring that customer queries are resolved promptly and efficiently.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

CSM Magazine

JANUARY 16, 2023

At the end of last year, Frontier Airlines announced it was moving to a digital-only customer service model. Changing a flight and getting help with a booking can now only be done through WhatsApp, live chat services, email, text and social media messaging. billion as we go into 2023, and 10 billion by 2027.

Airlines 52

Airlines Chatbots Calibration Self service 52