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The Future of Call Centers: Predictions and Trends for Call Center Software

Hodusoft

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. That’s because many customers nowadays are looking for better and more efficient self-service options so that they can get their issues resolved quickly. billion in 2020. billion in 2022 to USD 4.1

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How AI can benefit your customer service in 2022

Nicereply

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. Self Service Apps in Customer Service. One of the best customer experiences is self-service. Customers love self-service. Source: Software1top.

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6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them

TechSee

Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Real potential for growth in gig customer service.

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Chatbots: Empowering Customer Service Amid Turbulent Times

TeamSupport

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027.

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53 Impressive Generative AI Statistics You Need To Know

Netomi

trillion by the year 2030 – Enterprise Apps Today The projected annual growth rate by the year 2027 is 33.2% – Enterprise Apps Today Generative AI market valued at $8.65 billion U.S.

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Is a Digital-Only Strategy Right for Your Business?

CSM Magazine

I suspect the move to digital isn’t just about service. Self-service is an extremely important part of delivering great customer service. Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. billion as we go into 2023, and 10 billion by 2027.

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Contact Centers in Ten Years: Humans are Here to Stay

Balto

Self-service knowledge base. It makes sense that companies would try out social media as a support tool — social media usership is projected to reach six billion in 2027, around 77% of today’s population — but it also makes sense that many of them might ultimately decide to take a step back from it considering the factors above.