ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Education 52

Education Upselling Consulting Consulting 52

JustCall

FEBRUARY 7, 2024

Calls during which you can’t use the keypad Now that you understand factors affecting call quality and the key metrics to monitor, let’s review the best practices to ensure crystal-clear sound. Calls taking forever to connect 3. Calls not connecting (incoming as well as outbound) 4. 5 best practices for crystal-clear VoIP calls 1.

voip 52

voip Telecommunications Best practices Upselling 52

Horizon CX

FEBRUARY 29, 2024

The Power of Purging Perfunctory Performance Introduction In the bustling world of business, where metrics often dominate discussions and efficiency reigns supreme, one crucial aspect can sometimes be overlooked: the human element. This can lead to higher turnover rates, decreased productivity, and a negative cycle of poor service.

Morale 52

Morale Customer centricity Upselling Feedback 52

JivoChat

MARCH 15, 2021

According to Business Inside Intelligence, US m-commerce sales are expected to reach 45% of the total ecommerce market by 2024: Here are some pointers to help make sure that your omnichannel strategy is designed with mobile in mind. Train agents to upsell and cross-sell. Monitor customer service metrics. Not sure where to start?

Customer Service 52

Customer Service Multichannel CRM Upselling 52

JivoChat

APRIL 13, 2021

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Upsell or cross-sell customers on your offers. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. billion in 2019. Lower cart abandonment rates. Collect survey data.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

SEPTEMBER 23, 2020

Customer success efforts should be measurable through the right metrics. Based on these metrics, a CSM must know what actions they must take to achieve their goals. It calculates and presents you a consolidated customer health score based on various metrics. by the year 2024. Billion at a CAGR of 25.5%

Metrics 11

Metrics CRM Accountability Upselling 11