ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Education 52

Education Upselling Consulting Consulting 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 83

Feedback Consulting Consulting Enterprise 83

Horizon CX

FEBRUARY 29, 2024

The Power of Purging Perfunctory Performance Introduction In the bustling world of business, where metrics often dominate discussions and efficiency reigns supreme, one crucial aspect can sometimes be overlooked: the human element. This can lead to higher turnover rates, decreased productivity, and a negative cycle of poor service.

Morale 52

Morale Customer centricity Upselling Feedback 52

JustCall

FEBRUARY 7, 2024

Calls during which you can’t use the keypad Now that you understand factors affecting call quality and the key metrics to monitor, let’s review the best practices to ensure crystal-clear sound. Calls taking forever to connect 3. Calls not connecting (incoming as well as outbound) 4. 5 best practices for crystal-clear VoIP calls 1.

voip 52

voip Telecommunications Best practices Upselling 52

JivoChat

MARCH 15, 2021

According to a survey conducted by Aspect Software , businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates compared to businesses that don’t. Train agents to upsell and cross-sell. Monitor customer service metrics. Benefits of Omnichannel Customer Service.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

SmartKarrot

SEPTEMBER 23, 2020

In a survey conducted by us at SmartKarrot , we found that 61% of Customer Success teams do not use a dedicated customer success platform. Customer success efforts should be measurable through the right metrics. Based on these metrics, a CSM must know what actions they must take to achieve their goals. by the year 2024.

Metrics 11

Metrics CRM Accountability Upselling 11

JivoChat

APRIL 13, 2021

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Upsell or cross-sell customers on your offers. Collect survey data. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. billion in 2019. Lower cart abandonment rates.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40