ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Education 52

Education Upselling Consulting Consulting 52

Horizon CX

FEBRUARY 29, 2024

The Power of Purging Perfunctory Performance Introduction In the bustling world of business, where metrics often dominate discussions and efficiency reigns supreme, one crucial aspect can sometimes be overlooked: the human element. This can lead to higher turnover rates, decreased productivity, and a negative cycle of poor service.

Morale 52

Morale Customer centricity Upselling Feedback 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 83

Feedback Consulting Consulting Enterprise 83

JustCall

FEBRUARY 7, 2024

Almost 150 years later, a single outstanding sales call can foster decade-long business relationships, while a patchy support call can sever long-term associations. Call quality in 2024 In the year 2024, customers are no longer just looking for top-tier products and services, they’re seeking an exceptional Quality of Experience (QoE).

voip 52

voip Telecommunications Best practices Upselling 52

JivoChat

MARCH 15, 2021

Your sales, marketing, customer service, and IT teams need to work together to deliver a singular customer experience. Train agents to upsell and cross-sell. So if they’re not trained on how to upsell or cross-sell, you could be leaving a lot of money on the table. Monitor customer service metrics. Break down silos.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

SmartKarrot

SEPTEMBER 23, 2020

It has the elements of sales and marketing, customer support as well as professional services among many others. Customer success efforts should be measurable through the right metrics. Based on these metrics, a CSM must know what actions they must take to achieve their goals. by the year 2024. Billion at a CAGR of 25.5%

Metrics 11

Metrics CRM Accountability Upselling 11

JivoChat

APRIL 13, 2021

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Upsell or cross-sell customers on your offers. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. Across the board, chatbots were credited with a 67% increase in sales.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40