Remove 2024 Remove Metrics Remove Scripts Remove Upselling
article thumbnail

The Power of Purging Perfunctory Performance

Horizon CX

The Power of Purging Perfunctory Performance Introduction In the bustling world of business, where metrics often dominate discussions and efficiency reigns supreme, one crucial aspect can sometimes be overlooked: the human element. This can lead to higher turnover rates, decreased productivity, and a negative cycle of poor service.

Morale 52
article thumbnail

10 Ways to Succeed With Omnichannel Customer Service in 2021

JivoChat

For example, JivoChat provides a 15+ chat triggers that can be combined with others to personalize proactive chat messages: This guide will walk you through a number of different proactive chat examples, including scripts and triggers. Train agents to upsell and cross-sell. Monitor customer service metrics.