ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Education 52

Education Upselling Consulting Consulting 52

JivoChat

MARCH 15, 2021

Image : JivoChat’s agent dashboard where conversations from multiple different channels flow into a centralized portal where chats can be transferred between agents, or linked to a CRM. Sync interactions with your CRM. Pro tip: Many CRMs offer free trials. Train agents to upsell and cross-sell.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

SmartKarrot

SEPTEMBER 23, 2020

They try CRM, Excel sheets, or just any other simple solution, to fulfill their customer success goals. Customer success efforts should be measurable through the right metrics. Based on these metrics, a CSM must know what actions they must take to achieve their goals. by the year 2024. Billion at a CAGR of 25.5%

Metrics 11

Metrics CRM Accountability Upselling 11