Horizon CX

FEBRUARY 29, 2024

The Power of Purging Perfunctory Performance Introduction In the bustling world of business, where metrics often dominate discussions and efficiency reigns supreme, one crucial aspect can sometimes be overlooked: the human element. Celebrate successes and share best practices to inspire and motivate others.

Morale 52

Morale Customer centricity Upselling Feedback 52

JustCall

FEBRUARY 7, 2024

Calls during which you can’t use the keypad Now that you understand factors affecting call quality and the key metrics to monitor, let’s review the best practices to ensure crystal-clear sound. 5 best practices for crystal-clear VoIP calls 1. Calls not connecting (incoming as well as outbound) 4.

voip 52

voip Telecommunications Best practices Upselling 52

JivoChat

MARCH 15, 2021

Omnichannel service best practices. 10 Omnichannel Customer Service Best Practices. Now that we went over the benefits of omnichannel customer service, it’s time to get into how to implement it and the best practices to use. Train agents to upsell and cross-sell. Monitor customer service metrics.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

JivoChat

APRIL 13, 2021

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Upsell or cross-sell customers on your offers. Best Practices for Automating Customer Service.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40