2024 Metrics Multichannel Upselling 
JivoChat
MARCH 15, 2021
Omnichannel vs. multichannel customer service. They don’t want to feel the information gap that can happen in multichannel settings (not the same as omnichannel—we’ll get into that later). Omnichannel vs. Multichannel Customer Service. Think of omnichannel as a step further than multichannel.
JivoChat
APRIL 13, 2021
Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Upsell or cross-sell customers on your offers. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. billion in 2019. Lower cart abandonment rates. Collect survey data.
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